We kindly ask that you pay a 50% Non refundable reservation fee for the following services:

Full Set Eyelash Extensions, Permanent Makeup[PMU], Colour/Highlights and when services are 2 hours or longer when making your appointment in advanced. Your reservation fee will be redeemable against your bill. OR CAN REMAIN ON YOUR ACCOUNT TO SECURE FUTURE BOOKINGS. If you book on the same day you can pay when arriving at the salon.



We kindly ask that you pay on arriving at the salon before your treatment can start. If using a voucher, the voucher code must be entered in your online booking notes or show the voucher code at reception before your treatment.



If for any reason you are unable to attend your appointment please contact us via any of the methods given 12 hours prior to your appointment, we will be more than happy to move your appointment and booking fee to an alternative date. If we are given less then 12hours notice we will redeem your reservation as a late cancellation fee.



We will always do our best to ensure your service can be completed. However, if it will have an impact on our next clients appointment we may have to either call on our assistants to complete your service or minimise the service our stylists can complete within the remaining time frame. You will be charged full price for the appointment if you chose to go ahead with it, alternatively we can reschedule you for an alternative date but you will be charged your reservation fee for a missed appointment. Please be aware that you will be marked as late if you arrive 15 minutes into your appointment time slot.



If you do not attend your appointment or arrive at a point where it is not possible to complete your service, your reservation fee will be redeemed as this is deemed as a missed appointment.

If you would like to make a booking with a NO SHOW on your account you will also be required to pay 100% reservation fee before we will commit to the appointment.

Text/email: We will send you appointment reminder text/email 48 hours and 24 hours before your appointment, using the below details to reschedule or cancel your appointment or you can cancel/reschedule online. Please ensure you contact the salon to update your contact details if they change.

Contact Us: Email:

 Call: 021 870 1637

 Whats App: 071 819 6211



Refund Products

All products are non-refundable, we are happy to return any retail products you purchased within 7days of original purchase. No cash value is given an in salon credit will be issued.


Refund Service

All services are non-refundable, but we will be more than happy to schedule a correction service free of charge. The service must be a mistake from Prep Salon not something you might have changed your mind after [service has been performed]. In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the salon to receive a complimentary service to adjust any dissatisfaction. It is important you contact the salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. Corrective service will not be allowed 7 days post initial service date.



You have 48 hours to contact the salon to schedule a corrective service. [Send Us a photo].

Corrective service will not be allowed 7 days post initial service date.

Please keep in mind, using box colour or going from darker to lighter tones may result in more than one service to achieve your desired results. 



You have 48 hours to contact the salon to schedule a corrective service. [Send us a photo] Corrective service will not be allowed 7 days post initial service date. Nails we will repair free of charged for the first week, after 7 days we  will charge a fee.



Pets are cute, we love them but other clients could have allergies or—even worse—a fear of dogs. “We have to be respectful of all guests and maintain the salon environment”



Prep Salon reserves the right to refuse services to anyone demonstrating inappropriate behavior to any member of our staff.


SKIN TESTING AAT (Allergy Alert Test)

Prep Salon follow a Colour Responsible Policy for the safety and peace of mind of our clients before any colour treatment hair, brows, permanent makeup. For your first AAT with Prep Salon or if it is 6 months since your last AAT; Make an appointment to attend the salon at least 24hours before your appointment. We will apply a small amount of colour formula to the inside of your elbow. Leave for 24 hours, should you experience any signs of irritation, reddening, swelling, inflammation or itching please contact us. If you develop symptoms that make you unwell please contact a medical professional. When you attend the salon we will observe the test site and ask you to complete a questionnaire. We advise you to speak to your stylist/therapist about what is best for you. You can be sure we only use the best products and invest in the most up to date practices. We take your safety and our work seriously. When you visit our salon you can have peace of mind that we are taking the best care of you and your hair and skin. We thank you for your co-operation in our preliminary procedures before your service with us. PLEASE NOTE: Testing 24hours before any treatment is the clients choice.



At Prep Salon it is so important to us that you leave the salon happy. However, If for any reason you feel like we have not completed your service to a satisfactory standard or there was something about your visit you feel like we could have done better please email the salon within 24 hours of your appointment.

FAO The Salon Manager

We will do our best to respond within 24hours to ensure a satisfactory outcome.


Prep Salon Policies